AliceCo AI ("we", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our AI-powered voice and WhatsApp assistant services.
1. Data We Collect
We collect information you provide directly: name, email address, phone number, and message content submitted through our contact forms. When you use our AI assistant services, we process call recordings, WhatsApp messages, appointment details, and clinic-related inquiries to deliver the service.
2. How We Use Your Data
Your data is used to provide and improve our AI assistant services, schedule appointments, send follow-up communications, respond to your inquiries, and ensure service quality. We do not sell your personal data to third parties.
3. Data Storage & Security
Your data is stored on secure servers located in Turkey and/or the European Union. We use industry-standard encryption (TLS/SSL) for data in transit and AES-256 for data at rest. Access to personal data is restricted to authorized personnel only.
4. Third-Party Services
We may share data with trusted service providers who assist in operating our platform (e.g., cloud hosting, analytics). All third-party providers are contractually bound to protect your data and comply with applicable privacy regulations.
5. Your Rights
You have the right to access, correct, or delete your personal data at any time. You may also request data portability or withdraw consent for data processing. To exercise these rights, contact us at admin@aliceco.com.tr.
6. Regulatory Compliance
We comply with KVKK (Turkish Personal Data Protection Law), GDPR (EU General Data Protection Regulation), and HIPAA standards where applicable. Our data processing practices are regularly audited to ensure ongoing compliance.
7. Contact Us
If you have questions about this privacy policy or your personal data, please contact us:
admin@aliceco.com.tr